Refund requests

Businesses buying lamps from Recolight members which are then exported outside of the UK are able to obtain a partial refund of the purchase price. 

As a compliance scheme, Recolight is unique in organising refunds from its members for exports of EEE.

Recolight has no involvement in the price paid for the lamps (and how much, if any, of Recolight's WEEE costs to its member are included in that purchase price) - this is entirely between the producer and the buyer.  However, Recolight is able to administer a refund mechanism on behalf of the relevant Recolight member, unless that Recolight member has opted out.

Recolight's web-based system allows the members' customers to apply for an export refund.  You will be asked to provide appropriate evidence that the products have been sold and exported.  Where necessary, Recolight will separately obtain confirmation of the WEEE costs included in the purchase price from the Recolight member.

Please note that exported lamps will usually need to be re-declared as EEE in the country into which they are sold. This is because they will contribute to the waste stream in that country.  It is the responsibility of the new importer in that country to declare them as EEE.

To register to request refunds, please got to the members area.

 If you need help completing your refund request, or are an existing refund requester, and need a new copy of the support manual, please email info@recolight.co.uk or phone us on 0845 601 7749