Recolight compliance scheme member satisfaction is high
A recent satisfaction survey of 31 Recolight WEEE Compliance Scheme Producer Members showed particularly high levels of satisfaction.
The key findings of the report, which was prepared by an independent survey company, include:
- 86% said they have recommended or would recommend Recolight to others – up from 68% in 2013.
- 97% agreed that Recolight staff are responsive when asked questions.
- 90% said Recolight has met their expectations.
- 87% said Recolight keeps them up to date with the WEEE regulations
Commenting on the news, Recolight CEO Nigel Harvey said;”These results are fantastic – and a real testament to the hard work and dedication of the Recolight team. That said, we won’t be resting on our laurels. We will always strive to do that little bit more, and go the extra mile to help out our Members.” Some of the verbatim quotes from members included:
“Membership provides reassurance for customers”
“Assistance and communication is great, with useful reminders”
“Recolight takes the responsibility away from the company”
“Membership makes the company look more professional”
Adrian Willis, Recolight Membership Manager added “We see new producer members joining our scheme because we have no hidden prices, with our simple per unit charging, our members know what their charges will be each year. It is good to learn that the wealth of staff knowledge about the WEEE regulations gives our members confidence that we are working for them and offering professional advice. Offering a free recycling service gives our members a competitive advantage. “
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Recolight is the leading UK WEEE compliance scheme for the lighting industry, taking on responsibility for its members’ WEEE compliance, giving their customers access to the UK’s most comprehensive free lamp collection and recycling service, and helping to ensure that as many lamps as possible are kept out of landfill.
Recolight’s comprehensive offering makes it the preferred WEEE scheme for the lighting industry, setting the standard for the sector. It is the only WEEE compliance scheme in the UK to provide integrated Lamp and Luminaire collection and recycling. It has the biggest UK-wide network of over 3000 collection points. As a result, since its founding in 2007, Recolight has funded the recycling of over 260 million lamps, LEDs and luminaires, more than all other UK WEEE schemes put together.
In 2012, Recolight won “Recycling and Waste Management Business of the Year” at the National Recycling Awards and Nigel Harvey, Recolight’s CEO, was recognised as LUX Person of the Year.